Wednesday, September 03, 2008

This is getting ridiculous

As an exercise in further trying your patience, long suffering readers, I draw your attention to the large change that United Airlines[^] made to my forthcoming itinerary a month or six weeks ago. After emailing me to advise of a two minute change they made rather larger changes and didn't notify me.

Today not one but two pieces of real honest-to-goodness paper mail arrived, in United Airlines envelopes and marked 'Urgent'.

Uh huh. Anxious moments as I tore the envelopes apart. Had the fuel increases caught up with me? Were these demands for more money? (The total cash outlay for the return ticket is a paltry $85 - frequent flyer points covered the rest). Not a bit of it. The first letter contained page 1 of my revised itinerary, the one I noticed back in July. The second letter contained page 2 of my...

Isn't this the same airline that's nickel and diming everyone with first bag charges?

Of course it's obvious how they can afford double postage. I can't remember the last time I saw a business communication printed on a dot-matrix printer with a worn ribbon and a bent pin or two...

2 comments:

Guy said...

I'm trying to get them to implement the "Fat Tax" that I mentioned on my blog so that you get a discount and get that $85 back. So far no go but I'll keep you posted.

Rob said...

When did an increase in tax on party A ever result in a reduction of tax on party B?